Thank you for purchasing a Milkyway product! We hope you enjoy it as much as we enjoyed creating and designing it!

Here’s some tips for proper care:

1. Initial check: Upon receipt, please ensure all parts are undamaged and interact smoothly. If a piece gets stuck, please get in touch with us first before attempting removal.
2. Maintenance: We recommend you clean it after each session. Do not wait till it gets clogged up, this will put your piece at risk of breakage due to resin build-up. For the inside, we recommend using an Earth friendly resin dissolver, they take longer to clean, but are more effective and eco-friendly.  For the outside, just use soap and warm water, do not use resin dissolvers on the outside.
3. Bowl Usage:  Do not use a metal poker to clean out the bowl (especially when hot), this could cause damage. We recommend using a small brush, it’s gentle and cleans better.

If you have any questions regarding your new piece, please emails us at [email protected]