Circuitboard 6″ Downstem

What makes Milkyway’s products unique?

Milkyway Glass creates innovative and artistic glass pieces that reflect individuality and self-expression. Each piece is meticulously crafted with attention to detail, blending functionality with aesthetic appeal to spark conversations and solidify relationships​​.

Can I be sure of Milkyway’s quality?

Quality is a core value at Milkyway Glass. Our skilled craftsmen ensure that every etch, line, and curve is perfected. We are a vertically integrated company, maintaining full control over design, production, and quality control to deliver products that meet our high standards​​.

What is the return policy?

We stand by our products and the quality they are created with. If items are damaged or have a manufacturer defect on arrival, we will ship a replacement or provide store credit. Customers must report damages within 10 days of delivery by filling out the contact form here. For refunds, exchanges, and returns, contact us first. Returned items must be received in unused and unbroken condition, and the buyer covers return shipping costs. We cover shipping for exchanges or replacements​.

What is the delivery policy?

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount using the original method of payment. Estimated delivery times will be provided once your order is placed and typically, orders are fulfilled within 5 business days. Delivery times may vary due to carrier practices, location, and other factors.

How does Milkyway handle customer satisfaction?

We believe in creating memorable experiences and lifelong relationships with our community. We prioritize customer feedback and continuously strive to improve our products and services based on this input. Our mission is not complete until our customers are 100% satisfied​​.

Can I customize a Milkyway piece?

While we focus on creating unique, ready-to-purchase designs that cater to various tastes and preferences, we are unable to customize any of the pieces on our website. However, you can put together your own unique set through our combo creator.