Milkyway Glass creates innovative and artistic glass pieces that reflect individuality and self-expression. Each piece is meticulously crafted with attention to detail, blending functionality with aesthetic appeal to spark conversations and solidify relationships.
Quality is a core value at Milkyway Glass. Our skilled craftsmen ensure that every etch, line, and curve is perfected. We are a vertically integrated company, maintaining full control over design, production, and quality control to deliver products that meet our high standards.
We stand by our products and the quality they are created with. If items are damaged or have a manufacturer defect on arrival, we will ship a replacement or provide store credit. Customers must report damages within 10 days of delivery by filling out the contact form here. For refunds, exchanges, and returns, contact us first. Returned items must be received in unused and unbroken condition, and the buyer covers return shipping costs. We cover shipping for exchanges or replacements.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount using the original method of payment. Estimated delivery times will be provided once your order is placed and typically, orders are fulfilled within 5 business days. Delivery times may vary due to carrier practices, location, and other factors. For any questions, contact us at [email protected].
We believe in creating memorable experiences and lifelong relationships with our community. We prioritize customer feedback and continuously strive to improve our products and services based on this input. Our mission is not complete until our customers are 100% satisfied.
While we focus on creating unique, ready-to-purchase designs that cater to various tastes and preferences, we are unable to customize any of the pieces on our website. However, you can put together your own unique set through our combo creator.
I ordered two of these pieces as they are impossible to get in Australia and only received the one when the package arrived. This may sound like a negative review but quite the opposite as the response from customer service was completely brilliant as they immediately sent out the missing items no questions asked which is really super impressive.
You only see the true measure of a company when things don’t got according to plan and having seen the response from Milkyway I am so impressed that I will only be purchasing my smoking products from them in the future.
The gorgeous detailing on this downstem is a beautiful addition to the aesthetic quality of the overall piece and the precision made connections always fit with absolute perfection leading to an airtight seal and a highly enjoyable smoking experience as a result.
Cannot recommend this product and this company enough I am very happy and very impressed by their customer service department.
The last piece in the puzzle for the entire bee hive.
Love the stem, I waited a long time for this to be back in stock and then it finally was and I had enough points for all I had to pay was the shipping and it now completes my bong